OmniTruss was founded to give growing home-service businesses the dependable office structure they need behind every customer call and field-service job. The name reflects our purpose: ‘Omni’ represents complete, integrated support across a client’s office operations, while ‘Truss’ represents the dependable structure supporting the visible parts of the business. Just as a structural truss provides stability, OmniTruss supports the customer communication, scheduling, dispatch, technician coordination, administrative follow-up, and reporting behind a successful field operation.

With more than 12 years of experience in call-center quality, supervision, management, customer service, sales, lead acquisition, and productivity improvement, we work as an extension of your office team. Our background includes supporting construction, rental-equipment, and plumbing operations. OmniTruss helps business owners spend less time personally managing office details and more time serving customers, supervising their operation, and growing their company.